Our Full-Service Department can help save you time and money by reducing the need to hire and train seasonal staff. Let our experienced team enter your orders and produce the quality work that you need, while giving you the freedom to focus on growing your business. We offer a variety of full-service options based on your needs and workflow.
Data Entry Services
Data Merge Services
If extensive reformatting is required to prepare your data for processing, an additional reformatting fee of $15(min) may be applied.
Additional Services
Optional order services include cropping, individual color correction, editing for best pose, as well as several Retouching options. Full-Service orders can be submitted through ROES or as a PhotoLynx ImageMatch export. For information on how to submit your order, please contact us at 800.262.0515 ext. 222 or fullservice@richmondprolab.com. The prices for our prints, products, and any other items can be found in our online price guide.
Below is a basic pricing outline for our Full-Service options. Please contact us if you would like a comprehensive pricing and service list.
| Package Setup | $27.50 |
| Basic Data Entry (includes Batch Color Correction) | $1.05 per subject |
| Address Entry Fee | $0.50 per subject |
| Data Merge Fee | $16.50 per 100 sittings (per job) |
| Template Installation (Custom or Ready to Install) and/or Text Node Setup*Basic Data Entry (includes Batch Color Correction) | $1.00 per template/product, $10.00 minimum setup fee |
| Cropping | $0.33 per file |
| Editing for Best Pose | $0.60 per pose |
| Individual Color Correction | $0.10 per file |
| Green Screen Drops (price dependent on level of service required) | $0.35 – $3.75 per file |
| Reorders Submitted Through ROES | $1.00 setup/data entry fee per subject, $5.00 minimum for setup/data entry fees per reorder |
*Additional fees and an extended turnaround may apply if you would like our Design Department to create/replicate a design. You can view the Design Services forms here.
There is an initial charge to set up your packages. The package setup fee is charged once per season or each
time we set up a new package list or template set for you. For more information, please contact us.
To secure a 5 business day lab turnaround for new or initial jobs, please complete and submit the steps outlined in the Job Preparation section at least 7-10 business days before submitting your job. Turnaround times will be extended to 7-9 business days if the Job Preparation steps are not completed in advance. Please note that these are in-lab turnaround times and do not include any time spent in transit after the order is shipped from the lab.
Turnaround does not begin until we have everything that we need to complete the order. Orders must be received by the lab before 11:00pm EST, Sunday through Thursday to be included in our workflow for the next business day. Orders submitted after these cut off times will be put into production the following business day. For more information, please contact us.
Integration with the Full-Service Department must be completed 7-10 business days prior to submitting your first order. Please note, new accounts are not accepted during peak season. If you’re interested in learning more about this service, please fill out our Full-Service Inquiry Form and someone will be in touch within 24 hours.
During the preparation process we will go over the following:
- Discuss your current workflow and establish if the Full-Service Department would be a good fit for you.
- We’ll go over your package offerings, order form and any team slates that are currently being used.
- Complete an in-depth training session on the proper way to submit orders to our department, to include submitting a test job.
- Establish your product, graphic template & text preferences. If custom templates are required, the integration process may be extended due to needing additional design services.
- Establish color and cropping preferences. To assess the calibration of your monitor and how the color will compare to the physical prints, it’s highly recommended to submit Color Evaluation Prints prior to sending in your first order.
- If photographing on green screen, our Green Screen Evaluation process much be completed prior to submitting your first order.
Full-Service Forms
Need to submit an online form for our Full-Service Custom Department? Select the form for the services you’re interested in below. For more information about our Full-Service options, contact us.
Interested in using our Full-Service options? Fill out this form to tell us more about your company and workflow.
Use this form when submitting new Full-Service orders. Please submit this form the same day that you submit your files to the lab. A completed form is required PER EVENT.
Use this form when submitting an order for Service Items. Please submit this form the same day that you submit your files to the lab.