CURRENT IN-LAB TURNAROUND TIMES FALL 2021
Our current in-lab turnaround times are as follows:
- Ship to Studio, Ship to School/League orders: 5-7 business days in-lab
- Ship to Home (individual drop-ship) orders: 6-8 business days in-lab
- Orders sent to our local Carytown retail store for pickup: 5-7 business days in-lab
You will see these in-lab turnaround times reflected in your order confirmation emails and on the online order status/history page on our website.
View our Production Schedules page for more details about our overall schedule and in-lab turnaround times for specific products and services.
EXTENDED SEASONAL CUSTOMER SERVICE HOURS- FALL 2021
Tuesday, September 7 – Thursday, December 23
Mondays-Fridays: 8:30am-6:30pm EST
We’re here to help! From Tuesday, September 7 through Thursday, December 23, Customer Service will be available from 8:30am-6:30pm EST Mondays through Fridays.
At least one Customer Service Representative will be available until 6:30pm EST Mondays through Fridays during this time period.
At this time Customer Service is experiencing a higher-than-normal call volume. Please email for the fastest response.
As always, if you leave a voicemail during business hours, your call will be returned within 60 minutes.
VETERAN’S DAY 2021- USPS HOLIDAY, THURSDAY, NOVEMBER 11
Veteran’s Day will be observed by USPS on Thursday, November 11. There will be no pickups or deliveries for USPS packages on Thursday, November 11. Orders scheduled to ship on Thursday, November 11 via USPS First Class Mail or USPS Priority Mail will ship out on Friday, November 12.
UPS will still operate as usual on this day. Please keep this in mind for any deadlines you might have around this date. View the full list of USPS 2021 Postal Holidays here. Contact Customer Service for more information and assistance.
See how we’re responding to COVID-19 here.
For more information and assistance, please contact Customer Service via email.