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FAQ

General Questions


How do I open an account with Richmond Professional Lab?

Signing up for an account with us is easy! Simply click the Become A Customer tab and fill out the online form. Once we receive your information, we’ll call you to finalize your account.


Are there any fees, commitments, or requirements associated with opening an account with Richmond Professional Lab?

No, there are not any commitments or fees. To receive the pricing outlined in our Price Guide, the only requirement is that you submit orders using our ordering software.


Do I have to be a professional photographer to use your services?

No, we welcome photographers of all experience levels. Although we are a professional lab, we embrace serving all types of customers. We also strive to help beginning photographers grow their businesses by helping them establish efficient workflow solutions and offering low prices so they can increase their profits. In order to receive the pricing outlined in our Price Guide, the only requirement is that you submit orders using our ordering software.


Do I have to give you my credit card number when I sign up?

We don’t need to obtain a credit card when you sign up, but you will need to put one on file before we ship your first order. Once your account has been created you can update your credit card number and billing address here on our site. First, make sure you’re logged in here on our website, then click your 6-digit account number at the top of our site to navigate to the Account Information page, and click on “Update Payment Information”. Once you have entered your credit card and billing address, scroll to the bottom of the page to click on “Update Payment Info”.


Are there minimum order requirements or handling fees?

There is a $5 minimum for all orders. If your order does not meet the minimum amount (excluding shipping costs), the price will automatically be adjusted to $5 at the lab. Minimum order fees do not impact shipping charges, and do not apply to no-charge remake orders. If you’re placing high volumes of small drop-ship orders, contact Customer Service to find out if lower prices are available based on your needs.


Do you process film?

Unfortunately we no longer process film, but, we do offer scanning and reprinting services locally. Contact our Richmond Camera store for more information.
(804) 355-5793 • 3128 West Cary St, Richmond, VA 23221


How do I update my contact information?

For your convenience, you can update your information online here on our site, via email, or over the phone with a Customer Service representative. To update your information online, make sure you’re logged in here on our website first. Then click your 6-digit account number at the top of our site to navigate to the Account Information page and select the information you’d like to update. For updates to account preferences regarding packaging, shipping, or for changes to orders you currently have in production in the lab, contact Customer Service.


What do you recommend to prevent my prints from being scanned without permission?

We suggest adding a logo and/or watermark to your prints in a photo-editing program, such as Adobe Photoshop. Additionally, our Luster paper creates reflections when scanned or photographed with a flash and applying a machine texture like our Linen Weave option, or our Pearl Spray will make it even more difficult for customers to copy. Finally your company name is printed on the backs of our standard luster and glossy prints; contact Customer Service for more information and to make modifications to the phrasing.


Do you have images of your products I can use for my marketing purposes?

Yes, we have a variety of free product images, green screen background thumbnails, and template thumbnails specifically for use in your marketing materials. Please log in to our site at the top to access links below to these materials.

Please log in to access links or downloads.


Do you have a catalog I can view?

You can view our complete catalog of our products and prices here on our website under the Products & Services tab.


Where is your facility located?

Our full-service lab is located in Richmond, Virginia.


Can I visit your facility?

We would be happy to have you visit our lab! We have the most availability for lab visits during the months of January-March and June-August; please contact Customer Service to schedule a visit.