SHIPPING POLICIES & INFORMATION
SHIPPING CARRIER UPDATES
Delivery times from shipping carriers may be delayed due to staffing shortages or weather conditions.
When Economy Shipping is selected, the order may take up to 3 additional business days for delivery.
View more information and details about any updates for USPS and UPS on their sites:
- USPS: https://about.usps.com/newsroom/service-alerts/
- UPS: https://www.ups.com/us/en/about/news/important-updates.page
The Economy shipping option is intended to give you the lowest shipping cost available from several carriers/methods, for delivery in 1-5 business days.
When Economy shipping is chosen, our shipping software will shop the rates for USPS First Class Mail/Ground Advantage, USPS Priority Mail, and UPS Ground to find the most economical option when your order is being shipped from the lab. Delivery time will vary between 1-5 business days, depending on the location the package is shipping to, and the shipping carrier. As always, you’ll still receive all order details in the shipping notification email including the cost, carrier, and tracking number once the order has shipped.
We do our best to give an estimated delivery date when shipping orders, but the delivery date is ultimately up to the shipping carrier’s discretion and some deliveries could require additional time.
We reserve the right to hold reprinting and reshipping orders up to 7 business days after the Estimated Delivery Date in the shipping confirmation email.
All packages shipping to Canada will ship with USPS First Class Mail International or Priority Mail International instead of with UPS. First Class Mail International is available for packages up to 4 lbs. and will typically arrive in 7-10 business days. Priority Mail International packages typically arrive in 3-7 business days. Tracking information is available for both methods.
SPECIFIC SHIPPING PREFERENCES
If you have specific preferences you’d like applied to your orders (i.e. only ship my packages with UPS Ground, etc.), please contact Customer Service. We can easily add these options to your account here at the lab.
We have negotiated discounted rates with all our shipping carriers, and we pass those savings along to you. In order to provide you with the absolute lowest price, your order’s shipping cost is not calculated until it’s ready to ship from the lab.
Our shipping costs are determined by the weight and dimensions of the package, the recipient’s address, and the shipping method chosen. To view your actual shipping costs after your orders have shipped, view your Shipping History, and/or choose to receive our shipping notification emails. To sign up for the shipping notification emails, please edit your account information.
For help estimating shipping costs, please contact Customer Service.
Minimum Order Requirements & Handling Fees
There is a standard $5 minimum for most orders. If your order does not meet the minimum amount (excluding shipping costs), the price will automatically be adjusted to $5 once the order is received by the lab. You’ll see this reflected in the order confirmation and shipping emails, as well as when you’re logged in on your account on our website.
Orders submitted through GotPhoto, ProofPix, and PhotoDay do not have minimum order fees, but do have different pricing/shipping costs than other ordering software (such as ROES). Customer Service can provide more information and details.
Minimum order fees do not impact shipping charges, and do not apply to no-charge remake orders. If you’re placing high volumes of small drop-ship/ship-to-home orders, contact Customer Service to find out if lower prices are available based on your needs.
Holidays for Shipping Carriers
Please be aware that UPS and the USPS may not operate on certain US holidays. This may affect transit and delivery times for packages. View the complete lists of holidays observed by our shipping carriers online here: UPS Holiday Schedule, and USPS Postal Holidays. Be sure to keep these dates in mind when you have order deadlines. As always, if our production schedule will be impacted by a holiday closing, we’ll notify you in advance. Contact Customer Service for more assistance.
Orders Containing Products with Multiple In-Lab Turnaround Times
Most in-lab turnaround times are not cumulative. For orders containing products with different in-lab turnaround times, the due date will be based on the item with the longest in-lab turnaround. For example, an order received on Monday before 11pm, consisting of Direct prints (1 day in-lab turnaround) and trading cards (2 day in-lab turnaround) will ship out on Wednesday (after 2 business days). We are unable split up orders once they’ve been submitted. We recommend that you place separate orders if some orders or items need to ship before others. Contact Customer Service for assistance.
Holidays & Other Closings
The lab will periodically close in observance of holidays and/or for maintenance purposes, which may affect in-lab turnaround times. We are closed in observance of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Notice will be provided in advance via email and on our Closings & Holiday Schedules page.
In-Lab Turnaround Times for Retouching and/or Green Screen Services
In-lab turnaround times for retouching and/or green screen services are cumulative, which means they’re added onto the in-lab turnaround time of the products and services you’re ordering them with. For example, if you’re ordering retouching (2 day in-lab turnaround) on Direct prints (1 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days.
In-Lab Turnaround Times for Digital File Return Services
In-lab turnaround times for digital file return services are cumulative, based on which services you’re ordering together. For example, if you’re ordering color correction (1 day in-lab turnaround) and retouching (2 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days.
In-Lab Turnaround Times & Shipping Methods
In-lab turnaround times do not include shipping transit times. Your order will ship on the scheduled due date based on the shipping method you’ve selected. Additionally, choosing UPS Next Day or other expedited shipping methods will not affect the in-lab turnaround time for your order. Learn more about our shipping methods and carriers on our Shipping page, or contact Customer Service for more information.