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Important Update – Current In-Lab Turnaround Times Fall 2021 – Read More

COVID-19 UPDATES

CURRENT IN-LAB TURNAROUND TIMES FALL 2021

Our current in-lab turnaround times are as follows:  

  • Ship to Studio, Ship to School/League orders: 5-7 business days in-lab
  • Ship to Home (individual drop-ship) orders: 6-8 business days in-lab
  • Orders sent to our local Carytown retail store for pickup: 5-7 business days in-lab

You will see these in-lab turnaround times reflected in your order confirmation emails and on the online order status/history page on our website.

View our Production Schedules page for more details about our overall schedule and in-lab turnaround times for specific products and services.

For more information and assistance, please email Customer Service. At this time Customer Service is experiencing a higher-than-normal call volume. Please email for the fastest response.

SHIPPING CARRIER UPDATES

View more information and details about any updates for USPS and UPS on their sites:

For additional detailed tracking information for your shipments from the shipping carriers, we suggest signing up for UPS My Choice and Informed Delivery by USPS.