CLOSINGS & HOLIDAY SCHEDULES

MEMORIAL DAY 2017 HOLIDAY CLOSING

Our offices will be closed on Monday, May 29 in observance of Memorial Day. Orders scheduled to ship out on Monday, May 29 will ship out on Tuesday, May 30. Orders sent in past cutoff time (7:00 pm EST for orders containing Lab Corrected prints or products, or Competition Prints, 11:00 pm EST for all other orders) on Thursday, May 25 will be printed Monday evening, May 29 and will follow a normal turnaround time after being printed.

No shipments will be shipped or delivered from any shipping carriers on Monday, May 29. Shipments scheduled to be delivered on Monday, May 29 will be delivered on Tuesday, May 30.

We’ll resume normal business hours at 9:30am EST Tuesday, May 30.

 

EXTENDED CUSTOMER SERVICE HOURS SPRING 2017

Monday, April 3- Friday, June 9

9:30am-6:00pm EST Monday-Friday

*After hours support sessions (until 8:00pm EST Monday-Friday) available by appointment (must be scheduled 24 hours in advance)

We’re here to help! Beginning Monday, April 3, Customer Service will be available from 9:30am-6:00pm EST Monday-Friday. These extended support hours will remain in effect through Friday, June 9.

At least one Customer Service Representative will be available for phone and email-based support until 6:00pm EST Monday-Friday during this time period. As always, if you leave a voicemail during business hours, your call will be returned within 30 minutes.

AFTER HOURS SUPPORT SESSIONS

Need help or training after 6:00pm EST? After hours support sessions (until 8:00pm EST Monday-Friday) are available by appointment. Appointments must be scheduled 24 hours in advance. Contact Customer Service at info@richmondprolab.com or 800-262-0515 ext. 105 to schedule a session.