CLOSINGS & HOLIDAY SCHEDULES

Holiday Schedules 2017-2018

The entire Richmond Pro Lab team wishes everyone a safe and prosperous holiday season! Below you’ll find our holiday schedules from now through New Year’s Day. Please contact Customer Service if you have any questions. Happy Holidays!

Stay organized and keep our holiday schedule at your fingertips by downloading our summarized PDF!

Richmond Pro Lab Holiday Schedule PDF

EXTENDED SEASONAL CUSTOMER SERVICE HOURS

  • Now through Friday, December 22, Customer Service will be available from 8:30am-7:00pm EST Mondays through Thursdays, and Fridays from 8:30am-6:00pm EST.
  • At least one Customer Service Representative will be available for phone and email based support until 7:00pm EST on Mondays-Thursdays, and 6:00pm EST on Fridays during this time period. As always, if you leave a voicemail during business hours, your call will be returned within 30 minutes.
  • Standard Customer Service hours (8:30am-5:30pm EST Mondays through Fridays) will resume on Wednesday, December 27.

 

Overview of UPS Holiday Schedule Changes

Ground & 3 Day Select: Additional Time in Transit from November 20-December 30

  • From Monday, November 20 to Saturday, December 30, a limited number of UPS Ground and 3 Day Select shipments with transit times of three or more days, and with specific destinations will require an additional day in transit.
  • Use UPS’s Ground Inquiry Tool to determine whether your shipment will be impacted by the time in transit change. For the “Ship From” information, select “United States” and enter “23220” as the origin postal code for packages shipping from us here at Richmond Pro Lab.
  • You can also contact Customer Service for more information and assistance.

Ground & 3 Day Select: Delivery Times Not Guaranteed from November 27-December 24

  • The transit and delivery times for UPS Ground and 3 Day Select shipments are not guaranteed by UPS between November 27-December 24.
  • If you need to receive a package by a specific date and/or time, you may want to choose UPS 2nd Day or Next Day Air.

2nd Day & Next Day Air Shipments: Delivery Time Delays on November 24 & December 18-23

  • UPS has extended the delivery times for Air packages scheduled for delivery on the following dates: November 24 and December 18-23.
  • Delivery times will be extended as follows: UPS Next Day Air Early delivery will be extended by 90 minutes.
  • All other Air services (Next Day Air Saver, 2nd Day Air, etc.) will be extended to end of day delivery.

2nd Day Air & 3 Day Select: Additional Time in Transit from December 18-19

  • All UPS 2nd Day Air and 3 Day Select shipments shipped between Monday, December 18 and Tuesday, December 19 will require an additional day in transit.
  • For UPS 3 Day Select shipments: Monday, December 18 will be the last day to ship packages via UPS 3 Day Select to have them arrive before Christmas (on Friday, December 22).
  • Any packages shipped via UPS 3 Day Select on Tuesday, December 19 will not be delivered until after Christmas, on Tuesday, December 26.

Any other changes to shipping and/or delivery schedules for any of our shipping carriers are outlined below under each holiday’s section.

Thanksgiving

Customer Service Schedule Changes

  • Our offices will be closed on Thursday, November 23.
  • Extended seasonal hours (8:30am-6:00pm EST) will resume on Friday, November 24.

Production Schedule Changes

  • Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected Prints or Competition Prints; 11:00pm EST for all other orders) on Wednesday, November 22 will be printed on Sunday night, November 26, and will then follow a normal in-lab turnaround time.

Shipping & Delivery Schedule Changes
TUESDAY, NOVEMBER 21:

  • Packages shipped on this day with UPS 2nd Day Air will be delivered on Friday, November 24.

WEDNESDAY, NOVEMBER 22: 

  • Packages shipped on this day with UPS Next Day Air will be delivered on Friday, November 24.
  • Packages shipped on this day with UPS 2nd Day Air will be delivered on Monday, November 27.

THURSDAY, NOVEMBER 23 (Thanksgiving Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

FRIDAY, NOVEMBER 24: 

  • All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
  • This includes all orders shipped via UPS and USPS, as well as deliveries to local customers or retail stores via courier.

Christmas

Customer Service Schedule Changes

  • Our offices will be closed on Monday, December 25 and Tuesday, December 26.
  • Normal business hours (8:30am-5:30pm EST) will resume on Wednesday, December 27.

Production Schedule Changes

  • Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected Prints or Competition Prints; 11:00pm EST for all other orders) on Thursday, December 21 will be printed on Tuesday night, December 26, and will then follow a normal in-lab turnaround time.

Shipping & Delivery Schedule Changes
MONDAY, DECEMBER 18:

  • Packages shipped on this day with UPS 2nd Day Air or 3 Day Select will require an additional day in transit.

TUESDAY, DECEMBER 19:

  • Packages shipped on this day with UPS 2nd Day Air or 3 Day Select will require an additional day in transit.
  • Packages shipped on this day with UPS 3 Day Select will be delivered on Tuesday, December 26.

THURSDAY, DECEMBER 21:

  • Packages shipped on this day with UPS 2nd Day Air will be delivered on Tuesday, December 26.

FRIDAY, DECEMBER 22:

  • Packages shipped on this day with UPS Next Day Air will be delivered on Tuesday, December 26.
  • All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods. This includes all orders shipped via UPS and USPS, as well as deliveries to local customers or retail stores via courier.

SATURDAY, DECEMBER 23:

  • Packages due to arrive on this day by USPS will be delivered.
  • UPS will only be delivering Air shipments with the option of “Saturday Delivery” chosen, which is not the standard option found in the ordering software. This option must be enabled before the shipment leaves the lab. To see if this option is available for your location, contact Customer Service.

MONDAY, DECEMBER 25 (Christmas Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

TUESDAY, DECEMBER 26:

  • NO orders will be shipped out on this day for any shipping carrier.
  • NO deliveries will be made on this day to local customers and retail stores via courier.
  • All USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods (except for deliveries to local customers and retail stores via courier).

WEDNESDAY, DECEMBER 27:

  • All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
  • This includes all orders shipped via UPS and USPS, as well as deliveries to local customers or retail stores via courier.

New Year’s

Customer Service Schedule Changes

  • Our offices will be closed on Monday, January 1.
  • Normal business hours (8:30am-5:30pm EST) will resume on Tuesday, January 2.

Production Schedule Changes

  • Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected Prints or Competition Prints; 11:00pm EST for all other orders) on Thursday, December 28 will be printed on Monday night, January 1 and will then follow a normal in-lab turnaround time.

Shipping & Delivery Schedule Changes
THURSDAY, DECEMBER 28:

  • Packages shipped on this day with UPS 2nd Day Air will be delivered on Tuesday, January 2.

FRIDAY, DECEMBER 29:

  • Packages shipped on this day with UPS Next Day Air will be delivered on Tuesday, January 2.
  • All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods. This includes all orders shipped via UPS and USPS, as well as deliveries to local customers or retail stores via courier.

MONDAY, JANUARY 1 (New Year’s Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

TUESDAY, JANUARY 2:

  • All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
  • This includes all orders shipped via UPS and USPS, as well as deliveries to local customers or retail stores via courier.

Christmas Deadline Recommendations 2017

Make sure everyone has a happy holiday this year! Place your orders early so that you and your customers will receive everything in time for Christmas. For delivery by Friday, December 22, we’ll need to receive orders by the cutoff times on the dates listed below.

These suggested deadlines are based on the cutoff dates published by UPS and USPS for delivery by Friday, December 22.

CUTOFF & IN-LAB TURNAROUND TIMES

  • Orders must be received by the following cutoff times for the dates listed in this chart: 7:00pm EST for orders containing Lab Corrected Prints or Competition Prints; 11:00pm EST for all other orders.
  • View our full Production Schedule and In-Lab Turnaround Time Chart here on our website, or on page 25 of our Price Guide. Contact Customer Service for more information and assistance.

RUSH SERVICES

  • To see if rush services and/or other expedited shipping methods are available for your order, please contact Customer Service.

LOCAL CUSTOMERS SELECTING “PICKUP”

  • For local customers, the last day for delivery via courier to your studio or our local retail stores before Christmas is Friday, December 22. The suggested deadlines have been adjusted accordingly to reflect this.

ECONOMY SHIPPING

  • Orders with Economy shipping selected will ship with either USPS First Class Mail, USPS Priority Mail, or UPS Ground, based on which shipping method is the most economical as determined by our shipping software.
  • Delivery times will vary between 1-5 business days, depending on the location the package is shipping to, the shipping method, and the shipping carrier.
  • To request a specific shipping method and/or carrier for an order, please contact Customer Service.

UPS GROUND TRANSIT TIMES

  • The transit time for orders shipped via UPS Ground will vary between 1-5 business days, depending on the location they’re shipping to.
  • In this chart, we’ve factored in 5 business days for the transit time for UPS Ground shipments.
  • To determine the transit time for your UPS Ground shipment, view this map.

OVERVIEW OF UPS HOLIDAY SCHEDULE CHANGES
Ground & 3 Day Select: Additional Time in Transit from November 20-December 30

  • From Monday, November 20 to Saturday, December 30, a limited number of UPS Ground and 3 Day Select shipments with transit times of three or more days, and with specific destinations will require an additional day in transit.
  • Use UPS’s Ground Inquiry Tool to determine whether your shipment will be impacted by the time in transit change. For the “Ship From” information, select “United States” and enter “23220” as the origin postal code for packages shipping from us here at Richmond Pro Lab.
  • You can also contact Customer Service for more information and assistance.

Ground & 3 Day Select: Delivery Times Not Guaranteed from November 27-December 24

  • The transit and delivery times for UPS Ground and 3 Day Select shipments are not guaranteed by UPS between November 27-December 24.
  • If you need to receive a package by a specific date and/or time, you may want to choose UPS 2nd Day or Next Day Air.

2nd Day & Next Day Air Shipments: Delivery Time Delays on November 24 & December 18-23

  • UPS has extended the delivery times for Air packages scheduled for delivery on the following dates: November 24 and December 18-23.
  • Delivery times will be extended as follows: UPS Next Day Air Early delivery will be extended by 90 minutes.
  • All other Air services (Next Day Air Saver, 2nd Day Air, etc.) will be extended to end of day delivery.

2nd Day Air & 3 Day Select: Additional Time in Transit from December 18-19

  • All UPS 2nd Day Air and 3 Day Select shipments shipped between Monday, December 18 and Tuesday, December 19 will require an additional day in transit.
  • For UPS 3 Day Select shipments: Monday, December 18 will be the last day to ship packages via UPS 3 Day Select to have them arrive before Christmas (on Friday, December 22).

Any packages shipped via UPS 3 Day Select on Tuesday, December 19 will not be delivered until after Christmas, on Tuesday, December 26.

For more information and assistance, please contact Customer Service via email or phone at 800-262-0515 ext. 105. Happy Holidays!