Christmas Deadline Recommendations 2024
Tuesday, December 10 is our recommended deadline this year for submitting orders with Economy shipping to arrive before Christmas.
Orders submitted after Tuesday, December 10 may require expedited shipping options to ensure delivery before Christmas.
EXTENDED SEASONAL CUSTOMER SERVICE HOURS- FALL 2024
Tuesday, September 3 – Friday, December 20
Mondays-Fridays: 8:30am-6:30pm EST
Normal hours (Mondays-Fridays 8:30am-5:30pm EST) resume Monday, December 23
We’re here to help! From Tuesday, September 3 through Friday, December 20, Customer Service will be available from 8:30am-6:30pm EST Mondays through Fridays.
At least one Customer Service Representative will be available for phone and email based support until 6:30pm EST Mondays through Fridays during this time period.
For more information and assistance, please contact Customer Service via email.
HOLIDAY SCHEDULES 2024-2025
Happy Holidays! Below you’ll find our holiday schedules from now through New Year’s Day. Please contact Customer Service if you have any questions.
Stay organized and keep our holiday schedule at your fingertips by downloading our summarized PDF!
Customer Service Schedule Changes
- Our offices will be closed on Tuesday, December 24 and Wednesday, December 25.
- Normal business hours (8:30am-5:30pm EST) will resume on Thursday, December 26.
Production Schedule Changes
- Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected Prints; 11:00pm EST for all other orders) on Monday, December 23 will be printed on Thursday night, December 26, and will then follow a normal in-lab turnaround time.
Shipping & Delivery Schedule Changes
MONDAY, DECEMBER 16:
- Some packages shipped with UPS 2nd Day Air or 3 Day Select may require an additional day in transit.
TUESDAY, DECEMBER 17:
- Some packages shipped with UPS 2nd Day Air or 3 Day Select may require an additional day in transit.
WEDNESDAY, DECEMBER 18:
- Some packages shipped with UPS 2nd Day Air may require an additional day in transit.
THURSDAY, DECEMBER 19:
- This is the last day to ship packages with UPS 3 Day Select to arrive by Tuesday, December 24 (before Christmas).
FRIDAY, DECEMBER 20:
- This is the last day to ship packages with UPS 2nd Day Air to arrive by Tuesday, December 24 (before Christmas).
MONDAY, DECEMBER 23:
- This is the last day to ship packages with UPS Next Day Air to arrive by Tuesday, December 24 (before Christmas).
- Packages shipped on this day with UPS Ground, 3 Day Select, or 2nd Day Air will be delivered after Christmas.
- All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
TUESDAY, DECEMBER 24 (CHRISTMAS EVE):
- Our offices will be closed.
- NO shipments will be made on this day for any shipping carrier.
- All USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.
WEDNESDAY, DECEMBER 25 (CHRISTMAS DAY):
- Our offices will be closed.
- NO shipments or deliveries will be made on this day for any shipping carrier.
THURSDAY, DECEMBER 26:
All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
Customer Service Schedule Changes
- Our offices will be closed on Wednesday, January 1.
- Normal business hours (8:30am-5:30pm EST) will resume on Thursday, January 2.
Production Schedule Changes
- Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected Prints; 11:00pm EST for all other orders) on Monday, December 30 will be printed on Wednesday night, January 1 and will then follow a normal in-lab turnaround time.
Shipping & Delivery Schedule Changes
TUESDAY, DECEMBER 31 (New Year’s Eve):
- All USPS shipments due to be shipped or delivered on this day will ship out and/or be delivered for all USPS shipping methods.
- UPS Changes:
- UPS will have limited operations – only Air shipments (2nd Day or Next Day Air) already in transit will continue moving to their destination.
- No pickups for any UPS packages on this day. Normal UPS pickups for all shipping methods will resume Thursday, January 2.
- UPS Ground packages (Ground, 3 Day Select) already in transit will resume moving to their destination on Thursday, January 2.
WEDNESDAY, JANUARY 1 (New Year’s Day):
- Our offices will be closed.
- NO shipments or deliveries will be made on this day for any shipping carrier.
THURSDAY, JANUARY 2:
All orders due to be shipped or delivered on this day will ship out and/or be delivered for all carriers and shipping methods.
Christmas Deadline Recommendations 2024
Make sure everyone has a happy holiday this year! Place your orders early so that you and your customers will receive everything in time for Christmas.
CHRISTMAS DEADLINE
- Tuesday, December 10 is our recommended deadline this year for submitting orders with Economy shipping to arrive before Christmas.
- Orders submitted after Tuesday, December 10 may require expedited shipping options to ensure delivery before Christmas.
PRODUCTION SCHEDULE
- View our full Production Schedule and In-Lab Turnaround Time Chart here on our website, or on pages 24-25 of our Price Guide.
RUSH SERVICES
- To see if rush services and/or other expedited shipping methods are available for your order, please submit a Rush Request form from your Account Information page or contact Customer Service.
ECONOMY SHIPPING
- Orders with Economy shipping selected will ship with either USPS or UPS, based on which shipping method is the most economical as determined by our shipping software.
- Delivery times will typically vary between 1-5 business days, depending on the location the package is shipping to, the shipping method, and the shipping carrier.
- When Economy shipping is selected, the order may take up to 3 additional business days for delivery. View more information about this below in the “Shipping Carrier Updates” section.
- View this map to estimate the transit time for your UPS Ground shipments.
- To request a specific shipping method and/or carrier for an order, please contact Customer Service.
SHIPPING CARRIER UPDATES
- Transit and delivery times from shipping carriers may be delayed due to staffing shortages or weather conditions.
- As a result, when Economy shipping is selected, the order may take up to 3 additional business days for delivery.
- View more information and details about any updates for USPS and UPS on their sites:
- USPS: https://about.usps.com/newsroom/service-alerts/
- UPS: https://www.ups.com/us/en/service-alerts.page
- For additional detailed tracking information for your shipments from the shipping carriers, we suggest signing up for UPS My Choice and Informed Delivery by USPS.
CHECK YOUR ORDER STATUS ONLINE
Check your order status online anytime! Simply log in using your email address and password on the “Order Status & History” section of our website. Your orders will be displayed with helpful information including the current status, tracking information, and much more.
Overview of UPS Holiday Schedule Changes
UPS Operational Adjustments & Suspension of Service Guarantee:
UPS has made several updates to their delivery commitment times and their service guarantees. View the full details of what services are impacted by these changes here.
Next Day Air Early Shipments: Delivery Time Delays on November 29-December 31:
- UPS has extended the delivery times by 90 minutes for Early Air (UPS Next Day Air Early delivery) packages scheduled for delivery on the following dates: November 29-December 31.
- All other Air services (Next Day Air Saver, 2nd Day Air, etc.) will be extended to end of day delivery.
Additional Time Required for Some 2nd Day and 3 Day Select Shipments: December 16-18:
- On Monday, December 16 and Tuesday, December 17, some packages shipped with UPS 2nd Day Air or 3 Day Select may require an additional day in transit.
- On Wednesday, December 18, some packages shipped with UPS 2nd Day Air may require an additional day in transit.
Additional Time Required for Some UPS Ground Shipments: November 18-January 10:
- From Monday, November 18 to Friday, January 10, some UPS Ground shipments may require additional time in transit.
Any other changes to shipping and/or delivery schedules for any of our shipping carriers are outlined below under each holiday’s section above.
WINTER 2025 SCHEDULE
Please take note of our modified Winter schedule affecting production/shipping and Customer Service availability on the following 5 Fridays: January 10, 17, 24, 31, and February 7.
On the Fridays listed above:
- Orders will not print or ship on these dates (and will resume normal production on the next business day)
- Customer Service will be available for limited hours from 9:00am-1:00pm EST on these dates (and will otherwise be available normal hours)
Full details regarding the changes on these dates are outlined below:
Customer Service Schedule Changes
Customer Service will be available for limited hours (9:00am-1:00pm EST) on the following Fridays: Fridays: January 10, 17, 24, 31, and February 7. Customer Service will still be available as usual from 8:30am-5:30pm EST Mondays-Thursdays during this time period.
Beginning Monday, February 10, Customer Service will resume standard hours (8:30am-5:30pm EST Mondays-Fridays).
Production Schedule Changes
No orders will print on the following Thursday evenings: January 9, 16, 23, 30, and February 6.
Orders sent in past cutoff time (7:00pm EST for orders containing Lab Corrected prints; 11:00pm EST for all other orders) on the Wednesdays listed below will be printed on the following Sunday nights and will then follow a normal in-lab turnaround time.
| Order Received After Cutoff Time On | Order Will Print On |
|---|---|
|
Wednesday, January 8 |
Sunday, January 12 |
|
Wednesday, January 15 |
Sunday, January 19 |
|
Wednesday, January 22 |
Sunday, January 26 |
|
Wednesday, January 29 |
Sunday, February 2 |
|
Wednesday, February 5 |
Sunday, February 9 |
We’ll resume our standard production schedule (printing Sunday-Thursday evenings) on Sunday, February 9.
Shipping Schedule Changes
No orders will ship from the lab on the Fridays listed below. Orders originally scheduled to ship on one of these Fridays will ship on the following Monday.
| No Orders Will Ship On | Orders Will Instead Ship On |
|---|---|
|
Friday, January 10 |
Monday, January 13 |
|
Friday, January 17 and Monday, January 20* |
Tuesday, January 21* |
|
Friday, January 24 |
Monday, January 27 |
|
Friday, January 31 |
Monday, February 3 |
|
Friday, February 7 |
Monday, February 10 |
We’ll resume our normal shipping schedule (shipping Mondays-Fridays) on Monday, February 10.
For more information and assistance, please contact Customer Service.
MARTIN LUTHER KING, JR. DAY 2025- SHIPPING CARRIER HOLIDAY
There will be no pickups or deliveries for any shipping carrier (USPS or UPS) on Monday, January 20 in observance of Martin Luther King, Jr. Day. Orders scheduled to ship on Monday, January 20 will ship out on Tuesday, January 21.
Please keep this in mind for any deadlines you might have around this date. View the full list of USPS 2025 Postal Holidays here, and the list of UPS 2025 holidays here.