You’ll receive a confirmation email once your order has been received by the lab. This email will contain the order number, order contents, shipping method and address, the date the order will ship from the lab, and the estimated date the order should be delivered by. You can view the status of your orders by logging in on the “Order Status & History” section on our site. Your orders will be displayed once they’ve been received here at the lab with helpful information including the current status, the date the order is due to ship, and more. Additionally, you can view shipping information on the “Shipping History” page, and/or in our shipping notification emails. With either option you’ll be able to see the order details and shipping information (including any tracking numbers) on the night your order ships.
Any requests for orders (excluding remakes) to be completed faster than our standard in-lab turnaround times will be considered Rush Services. Rush Services must be approved by Customer Service, and will incur fees as follows:
Same Day Rush Service Fees (for orders to be completed in less than a 1 day in-lab turnaround time period):
- For orders over $15: an additional 100% of each order’s cost will be added.
- For orders under $15: a $15 rush fee will be added to each order’s total.
- For example, a Same Day Rush for 20 Direct Luster 8×10 prints (costing $20), would be $20, making the final total $40. A Same Day Rush for one Direct Luster 8×10 print (costing $1), would make the final total $16.
Standard Rush Service Fees (for orders to be completed faster than our normal in-lab turnaround times, excluding Same Day Rush Services):
- For orders under $100, an additional $10 fee will be added to each order’s total.
- For orders over $100, an additional fee of 10% of each order’s cost will be added.
- For example, a Standard Rush for an 11×14 Gallery Wrap (costing $54) to be completed in 2 days instead of the normal 3 day in-lab turnaround time for wraps, would be $10, making the final total $64. A Standard Rush for a 30×40 Gallery Wrap (costing $166.50) to be completed in 2 days would be $16.65, making the final total $183.15.
Rush Services do not apply to shipping costs, nor do they impact shipping methods or transit/delivery times. You’ll still need to choose an appropriate shipping method in order to guarantee delivery by a certain date/time. Rush Services are not available for discounted studio sample orders. Contact Customer Service for help determining the best solution to receive your order when you need it.
Orders Containing Products with Multiple In-Lab Turnaround Times
Most in-lab turnaround times are not cumulative. For orders containing products with different in-lab turnaround times, the due date will be based on the item with the longest in-lab turnaround. For example, an order received on Monday before 11pm, consisting of Direct prints (1 day in-lab turnaround) and trading cards (2 day in-lab turnaround) will ship out on Wednesday (after 2 business days). We are unable split up orders once they’ve been submitted. We recommend that you place separate orders if some orders or items need to ship before others. Contact Customer Service for assistance.
Holidays & Other Closings
The lab will periodically close in observance of holidays and/or for maintenance purposes, which may affect in-lab turnaround times. We are closed in observance of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Notice will be provided in advance via email and on our Closings & Holiday Schedules page.
Standard in-lab turnaround times plus one additional day for delivery apply for customers who have their orders delivered via courier or to our local retail stores. If an order is needed sooner, contact Customer Service as soon as possible.
In-Lab Turnaround Times for Retouching and/or Green Screen Services
In-lab turnaround times for retouching and/or green screen services are cumulative, which means they’re added onto the in-lab turnaround time of the products and services you’re ordering them with. For example, if you’re ordering retouching (2 day in-lab turnaround) on Direct prints (1 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days.
In-Lab Turnaround Times for Digital File Return Services
In-lab turnaround times for digital file return services are cumulative, based on which services you’re ordering together. For example, if you’re ordering color correction (1 day in-lab turnaround) and retouching (2 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days.
In-Lab Turnaround Times & Shipping Methods
In-lab turnaround times do not include shipping transit times. Your order will ship on the scheduled due date based on the shipping method you’ve selected. Additionally, choosing UPS Next Day or other expedited shipping methods will not affect the in-lab turnaround time for your order. Learn more about our shipping methods and carriers on our Shipping page, or contact Customer Service for more information.
Product Production In-Lab Turnaround Times
Orders can be placed seven days a week, 24 hours a day. Our production schedule operates Sunday through Thursday, with in-lab turnaround times applying to orders received before 11pm, and 7pm for orders containing Lab Corrected prints and products and Competition Prints. Orders submitted past the cutoff times will be printed the following business day. View the chart below for more detailed information.
All times listed are Eastern Standard Time (EST).
|TURNAROUND||RECEIVED BY*||SHIPS BY|
1 Day In-Lab Turnaround
|11:00pm Sunday to Thursday||Next Business Day|
|11:01pm Thursday to 11:00pm Sunday||Monday|
2 Day In-Lab Turnaround
|11:00pm Sunday to Thursday||2 Business Days|
|11:01pm Thursday to 11:00pm Sunday||Tuesday|
3 Day In-Lab Turnaround
|11:00pm Sunday to Thursday||3 Business Days|
|11:01pm Thursday to 11:00pm Sunday||Wednesday|
4 Day In-Lab Turnaround
|11:00pm Sunday to Thursday||4 Business Days|
|11:01pm Thursday to 11:00pm Sunday||Thursday|
5 Day In-Lab Turnaround
|11:00pm Sunday to Thursday||5 Business Days|
|11:01pm Thursday to 11:00pm Sunday||Friday|
*The cutoff time for orders containing Lab Corrected prints and products and Competition Prints is 7pm EST Sunday through Thursday.
Photographic Prints & Finishing Services
Photographic Prints (Luster & Glossy) 1 Day Competition Prints 2 Days Mounting 2 Days Machine Texturing 2 Days Lacquer Spraying 2 Days Retouching* 2 Days* Green Screen Services* 2 Days* Custom Retouching Varies Image CDs 2 Days Photographic Proof Books 2 Days
*In-lab turnaround times for retouching and/or green screen services are cumulative, which means they’re added onto the in-lab turnaround time of the products and services you’re ordering them with. For example, if you’re ordering retouching (2 day in-lab turnaround) on Direct prints (1 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days.
Press Printed Products
Flat & Folded Cards 3 Days Posters 3 Days Calendars 3 Days Business Cards 3 Days Proof Books 3 Days Saddle-Stitched Booklets 3 Days
Fine Art Products
Pro Canvas Gallery Wraps 3 Days Giclée Prints 2 Days Metal Prints 2 Days Assembled Albums 3 Days Boutique Packaging 2 Days
School Service Items
Pre-pay Envelopes 3 Days (Printing Only) School Directories 5 Days ID Cards 2 Days Service Strips 2 Days Yearbook & Administrative CDs 5 Days Composites Varies
All Specialty Items have an in-lab turnaround time of 2 days unless specified below.