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Can you group multiple orders to ship together for me to save on shipping costs?

While we are unable to group or guarantee that specific orders will be shipped together, our shipping department does aggregate orders shipping to the account address with the same shipping method that have passed through our quality inspection phase during the same shift. We have 3 shifts contributing to each business day’s shipping window, so you may see up to 3 separate shipments with the same shipping method to your account address in one business day. We recommend consolidating and submitting fewer bulk or batch orders if you would like to further limit the number of shipments from our lab.

How will my orders be packaged for shipping?

Depending on the contents of your order, it will either be packed in a rigid shipping envelope, a tube, or sealed in a box cushioned with bubble wrap. Prints with a length less than 20 inches will be shipped flat. Prints exceeding 20 inches in length, banners, and clingers will be shipped in a tube unless you’ve indicated otherwise. Mounted and Sprayed prints are always packaged flat. Larger unmounted prints packaged flat do incur higher shipping costs, but our Customer Service Team can add an account preference to have all of your prints packaged flat upon request. Additionally, orders of $200-$300 or more in product cost may require multiple boxes, so you may receive shipments of larger orders split into multiple boxes.

What shipping carriers and methods can I choose?

We’re able to ship packages a variety of ways via USPS and UPS. When ordering in ROES or Flow, you’re able to choose Economy, 3 Day, 2 Day, and Overnight. These shipping methods can be selected to ship to your company’s address, or to drop ship directly to your customers. Our online platform partners Blueprint, GotPhoto, PhotoDay and Proofpix have more limited shipping selections unique to each platform. If you have specific preferences you’d like applied to your orders (i.e. only ship my packages with UPS Ground to the account address, etc.), please contact Customer Service. We can add some options like these to your account here at the lab depending on which ordering software or platform you use.
When “Economy” shipping is chosen, our shipping software will shop the rates for USPS First Class Mail/Ground Advantage, USPS Priority Mail, UPS Ground, and UPS 3 Day Select to find the most economical option when your order is being shipped from the lab. Shipments to US Provinces and Territories, Canada and US Army/Military addresses can only be shipped via USPS methods. Reference our Shipping page or more information.

How long should it take for my order to arrive with Economy shipping?

Packages shipped with Economy shipping will vary between 1-6 business days to the lower 48 states depending on the location the package is shipping to and the shipping carrier. Shipments to Alaska, Hawaii, US Provinces and Territories typically take 1-3 additional business days. Shipments to Canada and US Army/Military addresses can take 5-10 additional business days depending on their destination and how long they take to pass through customs.

If I choose Next Day or Overnight shipping, will I receive my order the following day?

Choosing Next Day or Overnight shipping on your order only guarantee that the order will be delivered 1 business day after it is shipped and does not refer to or impact the in-lab production turnaround time for the order. Your order will ship within the scheduled ship date range based on the production time of the products and services in the order via the shipping method you’ve selected. For the full list of our in-lab turnaround times visit our Production Schedule page or view the last pages of our Price Guide.

Do you ship to Army/Military APO's and/or PO boxes?

Yes, however we are only able to ship via USPS methods to those addresses. Choose “Economy” shipping when submitting orders with these destinations.

Do you ship to Canada?

Yes, we’re able to ship orders via USPS methods to all Canadian provinces. For more information on Canadian shipping (including cost estimates), please contact Customer Service.

Do you ship internationally?

Currently, we are only able to ship to the United States, US Provinces and Territories, Canada and US Army/Military addresses.

How do I change the shipping method and/or address I originally submitted in my order?

To change the shipping method on an order we’ve already received at the lab, contact Customer Service as soon as possible to ensure the order ships appropriately.

Can you ship and bill my orders using my UPS account number?

No, unfortunately we are only able to ship orders using our accounts. We have discounted shipping rates with UPS, so the shipping costs are significantly lower than the published consumer prices. To learn more, view our Shipping page, or contact Customer Service.

Where can I find tracking information on my order?

Once an order has shipped you can the shipment information (including tracking numbers) by logging into your Account page and selecting View Order History or View Shipment & Billing History. If shipping notification emails are turned on in your Account, you will also receive a shipment summary email each evening that orders are shipped from our lab. Please contact Customer Service if you would like to have your shipping notification emails sent to a different email address than your main contact email.

Why do you require a physical address for my account information?

We require a valid physical address because UPS is unable to deliver to PO boxes. If you choose “Economy” shipping, our shipping software will shop the rates for USPS First Class Mail/Ground Advantage, USPS Priority Mail, and UPS Ground to find the most economical option when your order is being shipped from the lab.

Please note that the address on your account is the return address that will appear on orders being drop shipped to your customers. To view and/or update the address we have on file for you, visit the Account Information page. If you prefer to not give your physical address, we are able to ship your packages to an alternate address of your choice. Contact Customer Service for more information on how to select this option when placing your order.

Other labs offer free shipping. Why isn't your shipping free?

In order to continue offering you highest quality products and services with the fastest possible turnaround times at the lowest possible prices, we’re unable to offer free shipping at this time. If you compare our pricing including shipping to most other labs, you’ll find that we’re still the most affordable. We’re also happy to work with you to come up with the most economical solutions for your orders. Contact Customer Service for assistance.

How are shipping charges determined?

Our shipping costs are determined by the weight and dimensions of the package, the recipient’s address, and the shipping method chosen. For estimated shipping costs and more information, visit our Shipping page or contact Customer Service.

To view the shipping costs from your orders after they’ve shipped, we recommend that you choose to receive our shipping notification emails. You can also view this information on your Shipping History page when you’re logged in on our website. This is a great resource for your records, especially for keeping track of shipping costs. This option also functions as a sort of e-receipt, and will match the amount charged to your credit card (unless you are a Virginia customer subject to sales tax, which is not included in this billing information). To choose to receive the shipping notification emails, log in and edit your account information or contact Customer Service.

How can I find out what the shipping cost will be for my order?

Our shipping costs are determined by the weight and dimensions of the package, the recipient’s address, and the shipping method and/or carrier chosen. For estimated shipping costs and more information, visit our Shipping page or contact Customer Service.

How are drop-ship orders handled differently for delivery to my clients' addresses?

We offer drop-shipping at no additional cost, with no receipt or pricing information in the package and with your account address as the return address on the package to ensure there is no indication that the package was shipped from a company other than your own. If you need to change your account address permanently, you can Edit Your Information on your Account page or contact Customer Service for assistance. If you need to change any shipping information for an order you’ve already placed, please contact us as soon as possible.

I didn't place my order to drop-ship originally. Can you still drop-ship it?

We’re able to change the shipping information for any order as long as you get in touch with Customer Service before the order ships out.

Are there certain holidays shipping carriers don't deliver packages on?

Yes, UPS and the USPS may not operate on certain US holidays. This may affect transit and delivery times for packages. Reference our Closings and Holiday Schedules page for upcoming holidays and lab schedule changes. View the complete lists of holidays observed by our shipping carriers online here: UPS Holiday Schedule, and USPS Postal Holidays. Be sure to keep these dates in mind when you have order deadlines. Subscribe to our Newsletter at the bottom of our website to receive emails about holidays and lab schedule updates.