BILLING

How does your billing process work?

Each day that you have orders ship out, we’ll charge the total to the credit card you have on file for your account. To update your credit card number and billing address, make sure you’re logged in here on our website, visit your Account Information page, and click on “Update Payment Information“.

What forms of payment do you accept?

We accept payment by credit card only.

How do I change the credit card you have on file for me?

To view and edit the credit card number and billing address you have on file for your account, make sure you’re logged in here on our website, visit your Account Information page, and click on “Update Payment Information“.

Will I be charged sales tax on my order?

You will only be charged sales tax if you operate your business in the state of Virginia and do not have a valid ST-10 Form on file with us. If you’re a customer in Virginia, please download and fill out an ST-10 Form, and email or fax (804-649-3724) a copy to us. For more information, please contact Customer Service.

I should be exempt from sales tax. What do I need to do to stop being charged sales tax?

You will only be charged sales tax if you operate your business in the state of Virginia and do not have a valid ST-10 Form on file with us. If you’re a customer in Virginia, please download and fill out an ST-10 Form, and email or fax (804-649-3724) a copy to us. For more information, please contact Customer Service.

I'll be picking up my orders at one of your local retail stores. Do I still need to add my credit card number to my account online?

Yes. For your convenience, we’ll bill your credit card before your orders are sent to the local retail store, so you’ll be able to pick them up without waiting. To update your credit card number and billing address, make sure you’re logged in here on our website, visit your Account Information page, and click on “Update Payment Information“.

Can you give me my sales information from the past year for my taxes or accounting purposes?

You can view this information when you’re logged in here on our site on the Shipping History page. You can search for any date range to view and download the information as a .CSV file to import it into most accounting programs. You can also contact Customer Service for more assistance.

Can I keep more than one credit card on file?

At this time you’re only able to keep one credit card on file for your account. If you have an order that may require special circumstances for billing, please contact Customer Service prior to placing your order to determine what options are available.

I have a credit card I need to use for one time only. How do I use that card?

If you have an order that needs to be billed to a credit card for one time use, you can log in here on our site, visit your Account Information page, and click on “Update Payment Information” to add that card number before you place your order. After that order ships out and has been billed to that credit card, you’ll want to log back in to your Account Information page and replace the card number with your primary card. You can also contact Customer Service for assistance.

Can I split my payment up between multiple credit cards?

At this time you’re only able to keep one credit card on file for your account. If you have an order that may require special circumstances for billing, please contact Customer Service prior to placing your order to determine what options are available.

What happens if I don't have a credit card number on file for my account?

If there is no credit card on file for your account, our Shipping Department may hold your order until the payment information has been updated. Customer Service will contact you as soon as possible if there is ever a problem with the payment method for your orders. To avoid any delayed orders, we suggest adding your payment information to your account as soon as possible. Simply log in on your Account Information page on our website, click on “Update Payment Information“, and add your card number.

What happens if my card expires or is declined?

If your credit card payment does not go through for any reason, our Shipping Department may hold your order until the payment information has been updated. Customer Service will contact you as soon as possible if there is ever a problem with the payment method for your orders. To avoid any delayed orders, we suggest updating your payment information any time a change is needed, as soon as possible. Simply log in on your Account Information page on our website, click on “Update Payment Information“, and add your card number.

Do you charge my card as soon as I add it to my account?

Once you add your card number to your account, your card will be charged for $1.00 and then immediately refunded to confirm that the information you’ve provided is valid and correct. The $1.00 charge and refund process may take between 24-48 hours. This will occur any time you add a new card number to your account. The only time your card will be charged after this would be when an order you’ve placed is shipping out. For more information or assistance, please contact Customer Service.