CUSTOMER SERVICE AND TECHNICAL SUPPORT

How do I contact Customer Service?

We’re available Monday through Friday from 8:30am-5:30pm EST via phone (800-262-0515 ext. 105), email, and Live Chat. If you leave a voicemail, your call will be returned within 30 minutes during normal business hours. Seasonally we also offer extended Customer Service hours for your convenience. You can always view our most current operating schedule on our Contact page.

Do you charge for software support?

We don’t charge for software or technical support for the programs we offer. We can even remotely connect to your computer to share your screen for easy training and troubleshooting. We recommend that all new customers view our Tutorial Videos to get started with our ordering software. Additionally, you can purchase support plans for Darkroom Core, Pro, or Assembly from us for intensive training sessions. For more information, contact Customer Service.

Do you have different holiday or seasonal hours?

We offer extended Customer Service hours during our peak seasons for your convenience. You can always view our most current operating schedule on our Contact page. We’ll also notify you in advance of any holiday closings that might affect our operating hours or our production schedule. Additionally, please be aware that UPS and the USPS may not operate on certain US holidays. This may affect transit and delivery times for packages. View the complete lists of holidays observed by our shipping carriers online here: UPS Holiday Schedule, and USPS Postal Holidays.

Are you closed on holidays?

We are closed in observance of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. You can always view our most current operating schedule on our Contact page, or our Closings page. We’ll also notify you in advance of any holiday closings that might affect our operating hours or our production schedule. Additionally, please be aware that UPS and the USPS may not operate on certain US holidays. This may affect transit and delivery times for packages. View the complete lists of holidays observed by our shipping carriers online here: UPS Holiday Schedule, and USPS Postal Holidays.