OUR WEBSITE

I can't log in to your website. What do I do?

If you haven’t signed up for an account, you’ll need to do so before you’ll be able to access the login portion of our website. Once your account has been approved, you’ll be able to log in using the email address (NOT your account numbers) and password you indicated when filling out your contact information. If you’ve forgotten your password, click here to retrieve your information. If you are still experiencing problems, please contact Customer Service for assistance.

I forgot my email address and/or password for the website. What do I do?

To log in to our website, you’ll need to use the email address (NOT your account numbers) and password associated with your account. If you’ve forgotten your password, click here to retrieve this information. If you’re still experiencing problems, please contact Customer Service for assistance.

Can I find my account number online?

Yes, you can view all of your account numbers when you’re logged in. For additional assistance, please contact Customer Service.

Can I update my credit card number online?

Yes! To view and edit the credit card number and billing address we have on file for your account, make sure you’re logged in here on our website, visit your Account Information page, and click on “Update Payment Information“.

Can I update my account information online?

Yes, you can update your information online when you’re logged in, on your Account Information page. We also advise that you confirm that your account information is correct within the ordering software. For updates to account preferences regarding packaging, shipping, or for changes to orders you currently have in house, contact Customer Service.

Can I check the status of my orders online?

You can view the status of your orders by logging in on the Order Status & History page on our site. Your orders will be displayed with helpful information including the current status, the date the order is due to ship, and more. You can also view the shipping and tracking information there for orders that have already shipped. Additionally, you can view shipping information on the Shipping History page, and/or in the shipping notification emails. With either option you’ll be able to see the order details and shipping information (including any tracking numbers) on the night your order ships. To choose to receive the shipping notification emails, log in and edit your account information or contact Customer Service.