PACKAGING

What packaging options do I have?

Single orders containing only prints and some smaller specialty items are packaged in manila envelopes with chipboard by default, and are then put into rigi-bag mailer envelopes for shipping. For Volume Packaged orders placed through ROES, you can select to have prints packaged in clear poly bags or paper portrait envelopes by sitting. New customers ordering through Flow or Photoreflect LE/Darkroom should contact Customer Service for information and instructions prior to placing their first Volume Packaged order.

Are the packaging envelopes labeled?

Orders placed using ROES Events or Flow will have labels on each poly bag or paper window envelope containing the information for each subject (such as a team name, league name, etc.) as ordered. Additional options for printed labels may be available based on your needs. Contact Customer Service for more information about these options. Photoreflect LE/Darkroom users should contact Customer Service for instructions on placing orders with labels.

Will the specialty items I order be packaged in with each child's order?

If you’ve submitted a Volume Packaged order through ROES Events, Flow, or a batch order from Photoreflect LE/Darkroom, we’ll include package the prints individually by sitting, and include any small specialty items that will fit in the poly bags or envelopes. If needed, specialty items are sandwiched between chipboard inside of the envelopes to protect the prints from damage. If the items are too large or too numerous to fit inside the envelopes, they’ll be packaged separately, labeled with the appropriate order number, and kept together with the order for easy organization before distribution to your customers. If you aren’t submitting your Volume Packaged order through  ROES Events, Flow, or as a  batch order from Photoreflect LE/Darkroom, we’re typically unable to match up and package your orders containing specialty items. For more information and assistance, please contact Customer Service.

Can you add a reorder form for my customers to each of my orders?

Yes, we’re able to add your order forms or flyers to your orders. You can either send us your forms, or we can print them for you. For pricing to print and/or insert your reorder forms, please view our Price Guide or contact Customer Service for more information.

Is there an extra charge to have my orders packaged by sitting or player?

If you’ve submitted a Volume Packaged order through ROES Events, Flow, or a batch order from Photoreflect LE/Darkroom, we’ll package your orders individually by sitting or player at no additional charge. For Volume Packaged orders placed through ROES Events, you can select to have prints packaged in clear poly bags or paper portrait envelopes by sitting. New customers ordering through Flow or Photoreflect LE/Darkroom should contact Customer Service for information and instructions prior to placing their first Volume Packaged order.

If you’d like to receive individual packaging without submitting a Volume Packaged order through ROES Events, Flow, or a batch order from Photoreflect LE/Darkroom, please contact Customer Service prior to submitting your order to discuss your options.

How do you package large format prints?

Prints with a length less than 24 inches will be packaged and shipped flat. Prints exceeding 24 inches in length, banners, and clingers will be rolled in a tube unless you’ve indicated otherwise. If you prefer to have all of your prints always packaged flat, contact Customer Service to add this preference to your account.

Do you offer boutique packaging?

Yes, we do offer Boutique Packaging. We offer 5×7, 8×10, and 11×14 solid black boxes in 1/2″ and 1″ depths, and finished with a silver satin bow. Prints or products sealed in clear plastic bags by size and wrapped in black tissue paper. Available for items up to 11×14, with a depth of 3/4″ or less. 1/2″ depth boxes hold approximately 50 photographic prints; 1″ depth boxes hold 100.We’ll use our best judgment to package your items securely in the most appropriately sized box to ensure nothing will be damaged. Items included in your order that won’t fit in the boxes will be packaged separately (and shipped together with the rest of the order as usual). If you have specific questions about what items are eligible for Boutique Packaging, please contact Customer Service. You can view pricing and more information in our Price Guide.

Can I send you my custom packaging materials?

Please contact Customer Service if you’re interested in having us package your orders using custom materials you’ve sent us.

Do you sell packaging materials?

Yes, you can purchase any of our packaging materials for your own use. View our Price Guide or contact Customer Service for more information and pricing.