REMAKES

My order arrived damaged. What should I do?

If your order arrives damaged, first assess the outside packaging to determine if it was damaged during shipping. Please be sure to keep the entire damaged parcel until you receive the replacement order in the event that UPS requires inspection. Then contact Customer Service as soon as possible to have the order remade.

I am dissatisfied with my order. Can I get a remake?

If you’re ever dissatisfied with an order, please contact Customer Service as soon as possible. We can then help determine the best solution to ensure your complete satisfaction.

I'm unhappy with the color of my order. Can you remake it and match it to prints I had made elsewhere?

Prints will usually not match when they’ve been printed at different labs, and we can’t guarantee a color match. However, we do offer extensive Color Management resources available to help ensure your satisfaction. If you have a special project that requires color-matching, it may be possible for us to match to a guide print. Please contact Customer Service for more information.

Can I get a refund for my order?

Please contact Customer Service if you’re in need of a refund or a remake.

Do I have to send my order back to you to get a remake or refund?

We typically do not require that you return the order for remakes or refunds. In special situations, we may request that you send it back to us at our cost for further investigation. Contact Customer Service for any refunds or remakes.

My order was damaged in shipping. Will you remake it at no charge?

Yes, please contact Customer Service as soon as possible if this happens so that we can issue a claim with UPS and remake your order. Please be sure to keep the entire damaged parcel until you receive the replacement order in the event that UPS requires inspection.