SHIPPING

How will my orders be packaged for shipping?

Depending on the contents of your order, it will either be packed in a rigid shipping envelope, a tube, or sealed in a box cushioned with bubble wrap. Prints with a length less than 24 inches will be shipped flat. Prints exceeding 24 inches in length, banners, and clingers will be shipped in a tube unless you’ve indicated otherwise. If you prefer to have all of your prints packaged flat, simply contact Customer Service to add this preference to your account.

What shipping carriers do you use?

We’re able to ship packages a variety of ways via USPS and UPS. Contact Customer Service or view our Shipping page for more information.

What shipping methods can I choose?

When ordering in ROES or Flow, you’re able to choose Economy, 3 Day, 2 Day, Overnight, and Pick Up at Store (for our local customers). Photoreflect LE/Darkroom Software users are able to select Standard (which is the equivalent of Economy), 2nd Day, Overnight, and Pickup. These shipping methods can be selected to ship to your company’s address, or to drop ship directly to your customers. If you have specific preferences you’d like applied to your orders (i.e. only ship my packages with UPS Ground, etc.), please contact Customer Service. We can easily add these options to your account here at the lab.

When “Economy” shipping is chosen, our shipping software will shop the rates for USPS First Class Mail, USPS Priority Mail, and UPS Ground to find the most economical option when your order is being shipped from the lab. Delivery time will vary between 1-5 business days, depending on the location the package is shipping to, and the shipping carrier.

How long should it take for my order to arrive with Economy shipping?

Packages shipped with Economy shipping will typically be delivered in 1-5 business days. Delivery time will vary depending on the location the package is shipping to, and the shipping carrier. For Photoreflect LE/Darkroom Software users, the “Standard” shipping option is the equivalent of “Economy”. Contact Customer Service for more information.

Are expedited shipping methods available?

Yes, in addition to the expedited shipping methods available within the ordering software (2nd Day and Overnight (and 3 Day in ROES/Flow)), we offer several other methods through USPS and UPS. Availability for many of these expedited options is dependent upon the recipient’s address. For information on how to choose expedited shipping options not listed in the ordering software, please contact Customer Service.

If I choose Next Day or Overnight shipping, will I receive my order the following day?

Choosing Next Day or Overnight shipping on your order only affects the shipping method and does not refer to or impact the in-lab turnaround time for the order. Your order will ship on the scheduled due date based on the shipping method you’ve selected. For the full list of our in-lab turnaround times visit our Production Schedule page, view our Price Guide, or contact Customer Service for more information.

Do you ship to APO's and/or PO boxes?

Yes, however we are only able to send USPS shipments to those addresses. Choose “Economy” shipping (“Standard” in Photoreflect LE/Darkroom Software), or contact Customer Service for assistance.

Can I choose to always have my orders shipped with a particular shipping method?

Yes. If you are interested in this, please contact Customer Service to add this to your account preferences.

Can you ship and bill my orders using my UPS account number?

No, unfortunately we are only able to ship orders using our accounts. We have discounted shipping rates with UPS, so the shipping costs are significantly lower than the published consumer prices. To learn more, view our Shipping page, or contact Customer Service.

Where can I find tracking information on my order?

You can view this information while logged in to our website, either on the “Order Status & History” section or the My Shipping History page, and/or if you’re signed up to receive shipping notification emails. With any of these options you’ll be able to see the order details and shipping information (including any tracking numbers) on the day your order ships. To choose to receive the shipping notification emails, log in and edit your account information or contact Customer Service.

How do I change the shipping method and/or address I originally requested in my order?

To change the shipping method on an order we’ve already received at the lab, contact Customer Service as soon as possible to ensure the order ships appropriately.

Do you ship to Canada?

Yes, we’re able to ship orders via USPS to all Canadian provinces. For more information on Canadian shipping (including cost estimates), please contact Customer Service.

Do you ship internationally?

We may be able to ship internationally via USPS upon special request. Currently, the only countries available within the ordering software options are the United States and Canada. For more information on international shipping, please contact Customer Service.

Why do you require a physical address for my account information?

We require a valid physical address because UPS is unable to deliver to PO boxes. If you choose “Economy” shipping (“Standard” in Photoreflect LE/Darkroom Sofware), our shipping software will shop the rates for USPS First Class Mail, USPS Priority Mail, and UPS Ground to find the most economical option when your order is being shipped from the lab.

Please note that the address on your account is the return address that will appear on orders being drop shipped to your customers. To view and/or update the address we have on file for you, visit the Account Information page. If you prefer to not give your physical address, we are able to ship your packages to an alternate address of your choice. Contact Customer Service for more information on how to select this option when placing your order.

Other labs offer free shipping. Why isn't your shipping free?

In order to continue offering you highest quality products and services with the fastest possible turnaround times at the lowest possible prices, we’re unable to offer free shipping at this time. If you compare our pricing including shipping to most other labs, you’ll find that we’re still the most affordable. We’re also happy to work with you to come up with the most economical solutions for your orders. Contact Customer Service for assistance.

How are shipping charges determined?

Our shipping costs are determined by the weight and dimensions of the package, the recipient’s address, and the shipping method chosen. For estimated shipping costs and more information, visit our Shipping page or contact Customer Service.

To view the shipping costs from your orders after they’ve shipped, we recommend that you choose to receive our shipping notification emails. You can also view this information on your Shipping History page when you’re logged in on our website. This is a great resource for your records, especially for keeping track of shipping costs. This option also functions as a sort of e-receipt, and will match the amount charged to your credit card (unless you are a Virginia customer subject to sales tax, which is not included in this billing information). To choose to receive the shipping notification emails, log in and edit your account information or contact Customer Service.

How can I find out what the shipping cost will be for my order?

Our shipping costs are determined by the weight and dimensions of the package, the recipient’s address, and the shipping method and/or carrier chosen. For estimated shipping costs and more information, visit our Shipping page or contact Customer Service.

Do you drop-ship?

Yes, we offer drop-shipping at no additional cost. To learn how to choose this option in the ordering software, contact Customer Service.

If an order drop-ships to my customer, what return address will be on the package?

When an order is drop-shipped to your customer, the address on file for your account will be the return address. If you need to change this information permanently, you can update it on your Account page or by contacting Customer Service. If you need to change any shipping information for an order you’ve already placed, please contact us as soon as possible.

Is any paperwork from the lab included in drop ship packages?

No, we do not include any paperwork in drop-ship orders. There is no indication that the package was shipped from a company other than your own.

I didn't place my order to drop-ship originally. Can you still drop-ship it?

We’re able to change the shipping information for any order as long as you get in touch with Customer Service before the order ships out.

Can you ship multiple orders together for me to save on shipping costs?

Yes, if you have multiple orders shipping out the same day to the same address and with the same shipping method, we’ll ship them together by default. However, if you’ve placed orders over several days or have placed orders with different turnaround times, you must contact Customer Service as soon as possible to ensure all orders will be shipped together.

Are there certain holidays shipping carriers don't deliver packages on?

Yes, UPS and the USPS may not operate on certain US holidays. This may affect transit and delivery times for packages. View the complete lists of holidays observed by our shipping carriers online here: UPS Holiday Schedule, and USPS Postal Holidays. Be sure to keep these dates in mind when you have order deadlines. As always, if our production schedule will be impacted by a holiday closing, we’ll notify you in advance. Contact Customer Service for more assistance.