IN-LAB TURNAROUND TIMES

What are your in-lab turnaround times?

Most orders are completed in 48 hours or less, but our in-lab turnaround times vary depending on the products that were ordered and when the order was received by the lab. We offer next day in-lab turnarounds on orders containing only photographic prints, submitted before 11:00pm EST Sunday through Thursday nights (7:00pm EST for Lab Corrected prints or products, and Competition Prints). Specialty items, mounting and spraying services have a two day in-lab turnaround, and gallery wraps, graphic background posters, and press printed items have a three day in-lab turnaround. The due dates for orders containing items with different in-lab turnaround times (i.e. a direct print and a mug) are determined by the items with the longest in-lab turnaround time (the aforementioned example would have a two day in-lab turnaround time). View our Production Schedule page or our Price Guide for the complete listing of all our in-lab turnaround times.

Does a next day in-lab turnaround time mean I'll receive the order the following day?

The in-lab turnaround time for an order is completely separate from the shipping method. Your order will ship on the scheduled due date based on the method you’ve selected. Additionally, choosing Next Day or Overnight shipping will not affect the in-lab turnaround time for your order. If you need an order rushed, please contact Customer Service as soon as possible to discuss what options are available.

Do your in-lab turnaround times change during holidays and other peak seasons?

No! Our in-lab turnaround times are there to help you meet the needs of your customers, especially during the holidays and busy seasons. Therefore, we never change them due to volume. If there is ever an occasion at any time of the year that we foresee a problem with shipping your order on schedule, you will be contacted by Customer Service as soon as possible.

How can I guarantee an order will arrive by a certain date and/or time?

Contact Customer Service to confirm the date and time we’ll need to receive your order by, as well as the necessary shipping method you’ll need to select in order get your items when you need them. We always suggest that you contact us ahead of time if you are concerned about receiving an order by a particular date and we’ll always do our best to accommodate your needs.

I need an order rushed. How do I do that?

If you need an order rushed, please contact Customer Service as soon as possible. The sooner we know about the situation, the more likely it is that well be able to accommodate you. Any requests for orders (excluding remakes) to be completed faster than our standard in-lab turnaround times will be considered Rush Services. Rush Services must be approved by Customer Service, and will incur fees as follows:

– Same Day Rush Service Fees (for orders to be completed in less than a 1-day in-lab turnaround time period): For orders over $15: an additional 100% of each order’s cost will be added. For orders under $15: a $15 rush fee will be added to each order’s total. For example, a Same Day Rush for 20 Direct Luster 8×10 prints (costing $20), would be $20, making the final total $40. A Same Day Rush for 1 Direct Luster 8×10 print (costing $1), would make the final total $16.

– Standard Rush Service Fees (for orders to be completed faster than our normal in-lab turnaround times, excluding Same Day Rush Services): For orders under $100, an additional $10 fee will be added to each order’s total. For orders over $100, an additional fee of 10% of each order’s cost will be added. For example, a Standard Rush for an 11×14 gallery wrap (costing $54) to be completed in 2 days instead of the normal 3 day in-lab turnaround time for wraps, would be $10, making the final total $64. A Standard Rush for a 30×40 gallery wrap (costing $166.50) to be completed in 2 days would be $16.65, making the final total $183.15.

Rush Services do not apply to shipping costs, nor do they impact shipping methods or transit/delivery times. You’ll still need to choose an appropriate shipping method in order to guarantee delivery by a certain date/time. Rush Services are not available for discounted studio sample orders. Contact Customer Service for help determining the best solution to receive your order when you need it.

View a complete list of our turnaround times and production schedules on our Production Schedule page or in our Price Guide. Rush Services do not impact shipping methods or costs. You will still need to choose an appropriate shipping method in order to guarantee delivery by a certain date/time. If you have any questions, please contact Customer Service.

Can you split up my order up to expedite certain items?

We are unable separate orders to ship certain items separately/sooner. We recommend that you place separate orders if some orders or items need to ship before others. Contact Customer Service for assistance selecting the best shipping method for your order.